Apple Certified Support Professional Practice Exam 2025 – Complete Prep Guide

The area that encompasses issues not related to user configuration is commonly identified as network service issues. This category focuses on problems that arise within the network’s operations and services that are external to individual user settings and configurations, such as connectivity problems, service outages, and performance issues.

Service issues typically encompass failures related to the service provider’s network infrastructure or applications, including issues with routers, switches, server downtime, or services that are not performing as expected. These problems can often affect multiple users, and their resolution usually involves monitoring and managing the broader network rather than adjustments made by individual users.

Other categories, such as local issues, hardware issues, and security issues, tend to be more specific and may involve user configurations or particular devices, networks, or security policies. Local issues might pertain to the environment around a user's immediate connection, hardware issues might involve physical devices being malfunctioned, and security issues typically relate to configurations and policies that have been established by users or administrators to protect the network. Thus, network service issues stand out as they deal directly with the functioning of the network itself rather than individual configurations or device-specific problems.